Frequently Asked Questions (FAQ)

1. Where is my package located?
After placing your order, it takes on average 1-3 business days to process your order and 3-7 business days before your order is delivered. Deadline for ordering: 17:00 (GMT+01:00) Central European Standard Time (Amsterdam)

If these periods have passed and your package has not yet arrived, please contact our customer service.

2. Where can I find my track & trace code?
As soon as your order has been shipped, you will automatically receive a Track & Trace code by email. Also check your spam folder, as sometimes our emails end up there. Please note that it may take some time before the Track & Trace link becomes active.

3. How can I track the progress of my order?
You can track the progress of your order with your Track & Trace number that you received by email. Enter the Track & Trace on our Track & Trace page to view the status of your delivery.

4. I am not satisfied with my package.
See our refund policy for information about returning your package.

If you still have not found an answer to your question, please feel free to contact us via info@couturemodehuis.com

Thank you for your interest in Couture Modehuis!

Contact us

Store name: Couture Modehuis
Company name: NEW GLOBAL VISION - FZCO
Company number: 36600
Address: Utrechtseweg 341, Amersfoort, Utrecht,
3818 EL, Netherlands

Email: info@couturemodehuis.com
Phone: +31622123575

Contact form:
https://couture-modehuis.com/pages/contact

Customer service:
Monday to Friday from 08:00 to 18:00
Saturday and Sunday from 10:00 to 16:00